Management and the Pied Piper

By: Darby Fazekas, January 17, 2017

The Pied Piper is said to have been hired by the people of Hamelin to rid their town of a troublesome rat population. The piper, with the aid of his magic pipe, led the rats into a river where all but one drowned. The greedy mayor refused to ‘pay the piper’ for his services and the piper left town vowing revenge. Years later while the adults were at church, the piper returned to Hamelin. Again with the aid of his magic pipe, he led his following out of the town. This time, however, he was not leading rats. He was leading the town’s children away—never to be seen again.

It is not uncommon for managers to expect their teams to ‘follow’ them. more…

The Benefits of Gratitude

By: Nancy Keyser, January 3, 2017

I am officially in my wind-down-from-the-holidays mode, which is always a time of reflection and planning. While I used to focus on New Year’s resolutions, my attention has shifted in recent years and I now use this time for contemplation and gratitude. In fact, the only New Year’s resolution I will make this year is a commitment to intentional gratitude. more…

Pay it Forward

By: Pamela Walters, December 14, 2016

The holiday season inspires us to take stock of relationships and reflect on the things for which we are grateful, but for many leaders it can also be a season of angst. As the end of the year looms, we may worry about unmet goals, unsolved problems, unfulfilled promises and customers not yet served. more…

What’s Your Addiction?

By: Julie Johnson, December 6, 2016

Is there something you just can’t get enough of? I’m not talking about obvious addictive vices like alcohol, drugs or even food. Rather, I’m referring to behavioral addictions. We all have them, though you may not even be aware of yours. more…

Turnover: Learn from the Lost

By: Chris Leech, November 22, 2016

Each year, we speak with hundreds of organizational leaders who are struggling with high employee turnover. Our conversations often start with the suggestion that using competency-based behavioral assessments to bring in higher-quality candidates will result in fewer losses of staff. While that is often the case, it isn’t always the full solution. Hiring effectively with right-fit workers will reduce turnover, but if there are problems imbedded within the company culture, you might still see turnover even with higher caliber candidates.

There is usually more than one root cause for employee dissatisfaction. A recent article on Forbes.com listed some of the most widespread complaints…

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