Succession Planning

By: Joe Koczwara, April 12, 2017

A few years ago, a small organization had a big dilemma. Their Chief Information Officer (CIO) left the company for a new position at a startup without giving any notice. This left the organization at risk. The CIO had worked there for eight years, had built his department from the ground up, and had hand-picked every employee. His hands-on leadership approach created a meaningful, trusting culture that empowered his team to do great work. So his sudden departure left the department–and the company–in a bit of a panic. more…

The One Tool Your Hiring Process is Missing

By: Chris Leech, March 28, 2017

In recent years we’ve seen a lot of discussion about Emotional Quotient (EQ) or Emotional Intelligence (EI). Just last month, The Harvard Business Review (HBR) published an article providing a real world example of Emotional Intelligence to help people wrap their head around the topic. The example discusses why Esther, a seemly ideal manager of a small team, is struggling with overall management performance. The example encourages us to review all aspects of EI which are often missed. more…

Selling While Managing Others is Tough Sledding

By: Steve Schaffer, March 14, 2017

A client recently asked me if having his Sales Manager also selling was the best idea or not. My response was, “The best idea? I’m not so sure. Is it doable? Yes.”

While I have seen people succeed in such a dual role, it is not easy to find someone with the proper DNA to be successful both in sales and in managing a team of salespeople. more…

Exploring New Borders

By: Lynée Miller, February 27, 2017

Congratulations! Your company is ready to go global. Now what?

Introducing a product or service into different parts of the world takes the business of relationship-building to a higher level. When your organization embarks on global expansion, it provides for a wealth of opportunities but it also presents new challenges. more…

Technology Isn’t Everything

By: Andrew Day, February 13, 2017

The pace of technology advancement is remarkable. To highlight how impressive it is, people often point out facts like: “The processing power of the modern mobile phone exceeds that which got us to the moon.” This is amazing. It is so amazing, in fact, that it is easy to get caught up in focusing all your attention on technology innovation. However, great technology does not override the principles of high quality practice. more…